A recent phone conversation I had with a customer service representative from my cell phone provider:

Cell Phone Rep: I don't know what our problem is. You did nothing wrong and we sent you a late notice.  It's our fault, our system isn't smart enough to do what it needs to do. I can't believe this. I'm very sorry for the inconvenience.  Can you please confirm your address for me? 

Me: [Address]

Cell Phone Rep: Thanks, I'll process your payment right now, just bear with me for a moment."

Brief Pause

Cell Phone Rep: So how do you like living in the city?

Me: (confused) I love it. It's good.

Cell Phone Rep: Everyone who lives in the city loves it. I have one question for you. Let's say you need some groceries because you want to cook.  What do you do?  Do you just buy food at one of the small stores on the corner?

Me: I walk to a grocery store a few blocks away.  It's not as big as a suburban grocery store, but it's pretty big.  Much bigger than a corner bodega.

Cell Phone Rep: So what do you do, just carry all of the groceries home?

Me: If there are too many bags to carry, I just get them delivered. All grocery stores in the city deliver. I usually use Fresh Direct, an online grocery store, and get all my groceries delivered.

Cell Phone Rep: Wow! That is just amazing. So your groceries are just delivered to your door.

Awkward Pause

Cell Phone Rep: I know New York has some really beautiful old buildings.  The old brownstones are just really beautiful.  Anyway, your account is clear, I'm envious, so enjoy!  Have a good one.

This was one of the most bizarre (and most pleasant) customer service experiences I've ever had - so I guess this post is an unrant. I don't know what's more puzzling to me - How much my cell phone rep enjoyed talking to me about buying groceries in Manhattan - or how proud I was when he said he was envious.